1. Check that the power button on the front of the machine is on and light is on

2. Check that the power plug is fully plugged in to outlet

3. Verify switch on side and back is turned on

4. If it is still not coming on, find a different outlet and plug in

   • If switching to a different outlet solved the issue

     • Check that there is no tripped breaker 

     • Submit ticket for the outlet that is not working

4. If above steps did not resolve issue and:

1. • Is it between 7am and 5pm
     Final Step

   • Outside those hours
     Final Step

1. Turn the brewer off for 60 seconds then turn the brewer back on

2. Wait 1-2 minutes to allow water to fill and try to brew

   • If machine is now brewing, issue is resolved

   • If machine still not brewing, continue to next step 

3. Check that the water line is secured on machine - picture on this page

4. Ensure that water is turned on for machine by following the instructions here

5. If above steps did not resolve issue and:

1. • Is it between 7am and 5pm
     Final Step

   • Outside those hours
     Final Step

1. If overfilling

   • Remove basket and verify if blue spray head is installed - picture on this page

   • If spray head is missing, get replacement spray head.  GM will be point of contact for replacement.

2. Refer to calibration procedures here

3. If above steps did not resolve issue and:

1. • Is it between 7am and 5pm
     Final Step

   • Outside those hours
     Final Step

1. Check the blue spray head by removing basket and ensure it is not clogged - picture on this page

   • If clogged, remove diffuser and clean it

2. Rebrew with fresh coffee package

3. If above steps did not resolve issue and:

1. • Is it between 7am and 5pm
     Final Step

   • Outside those hours
     Final Step

1. If it is between 7am and 5pm:
   Final Step

2. Outside those hours:
   Final Step