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On affected register, during slow period
Click Manager
Click Manager Options
Click Reboot POS
Register will Reboot
Test after register is booted
If issue still persist
Use key to open drawer
Final step

On affected register, during slow period
Click Manager
Click Manager Options
Click Reboot POS
Register will Reboot
Test after register is booted
If issue still persist
Click Manager
Click Manager Options
Click "Cash Drawer Mode: Normal"
"Cash Drawer Mode: Normal" will turn to "Cash Drawer Mode: Forced"
Use key to open drawer
Final step

Remove slide part out of drawer
With left hand pull forward on latch (below screen reference picture)
With right hand move lever (in circle cutout right of latch, reference picture)
Latch will move forward
Replace slide part of drawer
If issue persists
Final Step

Locate network cable (on bottom of screen on most registers, some registers it is at top behind plastic cover)
Is there lights next to network cable
Yes
Reboot register
No or still offline after rebooting register
Unplug network cable
Wait 10 seconds
Plug cable back in
If still not on
Follow cable to other end
Unplug cable at other end
Wait 10 seconds
Plug cable back in
If still not on
If register is 13 (DT Cashier)
Final Step
If no answer or return call within 10 minutes call Atos
Any other register
Between 7am and 7pm
Final Step
If no answer or outside hours
Press power button on register
Wait for register to turn off
Detach Register
Reg 12 or 14
Register 2
FC ABS if applicable will have to have drinks manually punched in
Final Step

Are you still able to take orders
Yes
Between the hours of 7am - 7PM:
Final Step
Outside those hours:
Count the drawers you have
Keep drawer count slips
Deposit cash like normal
Write down total deposit on one of the drawer count slips
Keep waste to enter written down next to drawer count slips
Final Step
No
Final Step
If no answer or return call within 10 minutes call Atos

Check magazine is fully seated in coin changer
If coin changer is still beeping
Remove magazine
Tilt magazine backwards so coins don't fall out
Slide plastic cover up (press down latches on both side towards botton and push up)
Inspect bottom 2 inches of each coin slot to insure all correct coins are in slot and the coins are laying flat
Replace plastic cover
Reseat magazine in coin changer
If coin changer is still beeping
Final Step

Remove magazine
Tilt magazine backwards so coins don't fall out
Slide plastic cover up (press down latches on both side towards botton and push up)
Inspect bottom 2 inches of each coin slot to insure all correct coins are in slot and the coins are laying flat
Replace plastic cover
Reseat magazine in coin changer
If coin changer is still dispensing wrong change
Final Step

On dt cashier register
Click Special Functions
Click Coin Changer
If message says "Coin Changer is disabled would you like to enable"
Click Yes
Still not working
Final Step

If message says "Coin Changer is enabled would you like to disable"
Click No
Final Step

Unplug power cable from register
Very left cable at bottom of the screen
Wait 15 seconds
Plug cable back in
If register still does not come back on
If register is 13 (DT Cashier)
Final Step
If no answer or return call within 10 minutes call Atos
Any other register
Between 7am and 7pm
Final Step
If no answer or outside hours
Press power button on register
Wait for register to turn off
Detach Register
Reg 12 or 14
Register 2
FC ABS if applicable will have to have drinks manually punched in
Final Step

Press power button on register
Wait for register to turn off
Wait an additional 15 seconds
Press power button on register
Wait 10 minutes for register to boot
If issue still persists
If register is 13 (DT Cashier)
Final Step
If no answer or return call within 10 minutes call Atos
Any other register
Press power button on register
Wait for register to turn off
Detach Register
Reg 12 or 14
Register 2
FC ABS if applicable will have to have drinks manually punched in
Final Step

Leave register alone for a minimun of 15 mintues
If "Smart Update" still shows after 15 minutes
Press power button on register
Wait for register to turn off
Wait an additional 15 seconds
Press power button on register
Wait 10 minutes for register to boot
If issue still persists
If register is 13 (DT Cashier)
Final Step
If no answer or return call within 10 minutes call Atos
Any other register
Between 7am and 7pm
Final Step
If no answer or outside hours
Press power button on register
Wait for register to turn off
Detach Register
Reg 12 or 14
Register 2
FC ABS if applicable will have to have drinks manually punched in
Final Step

Press power button on register
Wait for register to turn off
Wait an additional 15 seconds
Press power button on register
Wait 10 minutes for register to boot
If issue still persists
If register is 13 (DT Cashier)
Final Step
If no answer or return call within 10 minutes call Atos
Any other register
Press power button on register
Wait for register to turn off
Detach Register
Reg 12 or 14
Register 2
FC ABS if applicable will have to have drinks manually punched in
Final Step

Leave message on register for 15 minutes for self heal
Click button that says "Reboot"
If same message appears again
If register is 13 (DT Cashier)
Final Step
If no answer or return call within 10 minutes call Atos
Any other register
Press power button on register
Wait for register to turn off
Detach Register
Reg 12 or 14
Register 2
FC ABS if applicable will have to have drinks manually punched in
Final Step

During slow time
On affected register
Click "Special Functions"
Click "Reset Barcode Scanner"
Use manager approval
Click green box
Register will reboot
If problem persists
Final Step

Final Step

Final Step