Check that the power button on the front of the machine is on and light is on
Check that the power plug is fully plugged in to outlet
If it is still not coming on, find a different outlet and plug in
If switching to a different outlet solved the issue
Check that there is no tripped breaker
Submit ticket for the outlet that is not working
4. If above steps did not resolve issue and:
Is it between 7am and 5pm
Final Step
Outside those hours
Final Step
Turn the brewer off for 60 seconds then turn the brewer back on
Wait 1-2 minutes to allow water to fill and try to brew
If machine is now brewing, issue is resolved
If machine still not brewing, continue to next step
Check that the water line is secured on machine - picture on this page
Ensure that water is turned on for machine by following the instructions here
If above steps did not resolve issue and:
Is it between 7am and 5pm
Final Step
Outside those hours
Final Step
Secure connected water line
Swap decanters with other coffee unit to identify if the problem is with decanter or with the unit itself.
Once determined:
Is it between 7am and 5pm
Final Step
Outside those hours
Final Step
Check to make sure that the spray head is clean and free of debris. Clean or replace as needed - picture on this page
If this does not resolve the issue and:
It is between 7am and 5pm
Final Step
Outside those hours
Final Step
Spray Head
If it is between 7am and 5pm:
Final Step
Outside those hours:
Final Step