1. Check that the power button on the front of the machine is on and light is on

2. Check that the power plug is fully plugged in to outlet

3. If it is still not coming on, find a different outlet and plug in

   • If switching to a different outlet solved the issue

     • Check that there is no tripped breaker 

     • Submit ticket for the outlet that is not working

4. If above steps did not resolve issue and:

1. • Is it between 7am and 5pm
     Final Step

   • Outside those hours
     Final Step

1. Turn the brewer off for 60 seconds then turn the brewer back on

2. Wait 1-2 minutes to allow water to fill and try to brew

   • If machine is now brewing, issue is resolved

   • If machine still not brewing, continue to next step 

3. Check that the water line is secured on machine - picture on this page

4. Ensure that water is turned on for machine by following the instructions here

5. If above steps did not resolve issue and:

1. • Is it between 7am and 5pm
     Final Step

   • Outside those hours
     Final Step

1. Swap decanters with other coffee unit to identify if the problem is with decanter or with the unit itself. 

2. Once determined:

1. • Is it between 7am and 5pm
     Final Step

   • Outside those hours
     Final Step

1. Check to make sure that the spray head is clean and free of debris. Clean or replace as needed - picture on this page

2. If this does not resolve the issue and:

1. • It is between 7am and 5pm
     Final Step

   • Outside those hours
     Final Step

Spray Head

See Video Here

1. If it is between 7am and 5pm:
   Final Step

2. Outside those hours:
   Final Step