1. Does platen appear too high? - see proper platen height picture on this page

   • Platen is too high if it is higher than other platens and/or it reaches metal bracket near hood - picture on this page

   • If platen is too high - Final Step

2. Turn off main power switch 

3. Wait 30 seconds 

4. Turn main power switch back on

5. Wait for both controllers to read OFF in screen (do not turn control on at this point). 

6. From the off mode, press the green platen button on effected lane. 

7. Did platen reset? 

   • If yes, issue is resolved

   • If platen did NOT reset and it is just one platen - Final Step

   • If platen did NOT reset and it is more than one platen - Final Step

1. Turn main power switch for grill off

2. Wait one minute

3. Turn main power switch for grill back on

4. Try calibration again

5. If problem persists

   • Is it between 7am and 5pm
     Final Step

   • Outside those hours and:

     • Only 1 platen down
       Final Step

     • Two or more platens are down
       Final Step

1. Check 3 phase (big) power cords, are they securely plugged in? - picture on this page

   • The plugs can be on the floor or back wall behind grill 

   • Ensure the plugs are completely engaged in outlet - picture of plugs on this page

2. Check 50amp Breakers and reset if needed - instructions here

3. If above steps did not resolve issue and:

1. • Is it between 7am and 5pm
     Final Step

   • Outside those hours and:

     • Only 1 platen down
       Final Step

     • Two or more platens are down
       Final Step

1. Check 3 phase (big) power cords, are they securely plugged in?  - picture on this page

   • The plugs can be on the floor or back wall behind grill 

   • Ensure the plugs are completely engaged in outlet - picture of plugs on this page

2. Check 50amp Breakers and reset if needed - instructions here

3. If above steps did not resolve issue and:

1. • Is it between 7am and 5pm
     Final Step

   • Outside those hours and:

     • Only 1 platen down
       Final Step

     • Two or more platens are down
       Final Step

1. Check interlock ( twist lock ) power cord. Ensure it is fully engaged in outlet - picture of plug on this page

2. Is hood running? To confirm if hood is running:

   • Take a paper towel and place on hood. 

   • If paper towel holds in place, hood is on. - picture on this page

   • If paper towel falls, hood is off 

3. If hood is not on check breakers - instructions here

4. If above steps did not resolve issue - Final Step

Final Step

Do not use platen for the affected display

Final Step

1. If it is between 7am and 5pm:
   Final Step

2. Outside those hours:
   Final Step