Does platen appear too high? - see proper platen height picture on this page
Platen is too high if it is higher than other platens and/or it reaches metal bracket near hood - picture on this page
If platen is too high - Final Step
Turn off main power switch
Wait 30 seconds
Turn main power switch back on
Wait for both controllers to read OFF in screen (do not turn control on at this point).
From the off mode, press the green platen button on effected lane.
Did platen reset?
If yes, issue is resolved
If platen did NOT reset and it is just one platen - Final Step
If platen did NOT reset and it is more than one platen - Final Step
Proper Platen Height
Platen Too High if it Reaches This Metal Bracket
Turn main power switch for grill off
Wait one minute
Turn main power switch for grill back on
Try calibration again
If problem persists
Is it between 7am and 5pm
Final Step
Outside those hours and:
Only 1 platen down
Final Step
Two or more platens are down
Final Step
Check 3 phase (big) power cords, are they securely plugged in? - picture on this page
The plugs can be on the floor or back wall behind grill
Ensure the plugs are completely engaged in outlet - picture of plugs on this page
2. Check 50amp Breakers and reset if needed - instructions here
3. If above steps did not resolve issue and:
Is it between 7am and 5pm
Final Step
Outside those hours and:
Only 1 platen down
Final Step
Two or more platens are down
Final Step
3 Phase Plugs
3 Phase Plug Properly Secured
Check 3 phase (big) power cords, are they securely plugged in? - picture on this page
The plugs can be on the floor or back wall behind grill
Ensure the plugs are completely engaged in outlet - picture of plugs on this page
2. Check 50amp Breakers and reset if needed - instructions here
3. If above steps did not resolve issue and:
Is it between 7am and 5pm
Final Step
Outside those hours and:
Only 1 platen down
Final Step
Two or more platens are down
Final Step
3 Phase Plugs
Check interlock ( twist lock ) power cord. Ensure it is fully engaged in outlet - picture of plug on this page
Is hood running? To confirm if hood is running:
Take a paper towel and place on hood.
If paper towel holds in place, hood is on. - picture on this page
If paper towel falls, hood is off
If hood is not on check breakers - instructions here
If above steps did not resolve issue - Final Step
Hood Check - hood is on
Interlock Plug
Interlock Plug Properly Secured
Do not use platen for the affected display
If it is between 7am and 5pm:
Final Step
Outside those hours:
Final Step