Wait 20 minutes for grill to reach temp
Check breakers and reset if needed - instructions here
If issue persists - Final Step
Wait 20 minutes for grill to reach temp
Check breakers and reset if needed - instructions here
If issue persists - Final Step
Make sure there is nothing underneath the platen
Clean the handle foot and/or the latch - see grill cleaning video on this page
If issue persists and:
Is it between 7am and 5pm
Final Step
Outside those hours and:
Only 1 platen down
Final Step
Two or more platens are down
Final Step
Check 3 phase (big) power cords, are they securely plugged in?
The plugs can be on the floor or back wall behind grill
Ensure the plugs are completely engaged in outlet - picture of plugs on this page
2. Check 50amp Breakers and reset if needed - instructions here
3. If above steps did not resolve issue and:
Is it between 7am and 5pm
Final Step
Outside those hours and:
Only 1 platen down
Final Step
Two or more platens are down
Final Step
3 Phase Plugs
3 Phase Plug Properly Secured
Check interlock plug - picture on this page
Check breakers - instructions here
If above steps did not resolve issue
Final Step
Interlock Plug
Interlock Plug Properly Secured
Push top back of platen to see if it moves
If it moves clean slides at back left and right of platen, where metal arm that goes to into platen meets.
If it does not move:
Press main power switch off
Wait 10 seconds
Press main power switch on
Let grill preform auto level
Clean and/or replace the release sheets
Clean grill top
If above steps did not resolve issue and:
Is it between 7am and 5pm
Final Step
Outside those hours and:
Only 1 platen down
Final Step
Two or more platens are down
Final Step
Check 3 phase (big) power cords, are they securely plugged in? - picture on this page
The plugs can be on the floor or back wall behind grill
Ensure the plugs are completely engaged in outlet - picture of plugs on this page
If issue persists and:
Only 1 platen down
Final Step
More than 1 platen down
Final Step
If it is between 7am and 5pm:
Final Step
Outside those hours:
Final Step