1. Wait 20 minutes for grill to reach temp

2. Check breakers and reset if needed - instructions here

3. If issue persists - Final Step

1. Wait 20 minutes for grill to reach temp

2. Check breakers and reset if needed - instructions here

3. If issue persists - Final Step

1. Make sure there is nothing underneath the platen

2. Clean the handle foot and/or the latch - see grill cleaning video on this page

3. If issue persists and:

   • Is it between 7am and 5pm
     Final Step

   • Outside those hours and:

     • Only 1 platen down
       Final Step

     • Two or more platens are down
       Final Step

1. Check 3 phase (big) power cords, are they securely plugged in? 

   • The plugs can be on the floor or back wall behind grill 

   • Ensure the plugs are completely engaged in outlet - picture of plugs on this page

2. Check 50amp Breakers and reset if needed - instructions here

3. If above steps did not resolve issue and:

1. • Is it between 7am and 5pm
     Final Step

   • Outside those hours and:

     • Only 1 platen down
       Final Step

     • Two or more platens are down
       Final Step

1. Check interlock plug - picture on this page

2. Check breakers - instructions here

3. If above steps did not resolve issue
   Final Step

1. Push top back of platen to see if it moves

2. If it moves clean slides at back left and right of platen, where metal arm that goes to into platen meets.

3. If it does not move:

   • Press main power switch off

   • Wait 10 seconds

   • Press main power switch on

   • Let grill preform auto level

4. Clean and/or replace the release sheets 

5. Clean grill top

6. If above steps did not resolve issue and:

1. • Is it between 7am and 5pm
     Final Step

   • Outside those hours and:

     • Only 1 platen down
       Final Step

6. • • Two or more platens are down
       Final Step
       
       

1. Check 3 phase (big) power cords, are they securely plugged in? - picture on this page

   • The plugs can be on the floor or back wall behind grill

   • Ensure the plugs are completely engaged in outlet - picture of plugs on this page

2. If issue persists and:

   • Only 1 platen down
     Final Step

   • More than 1 platen down
     Final Step

1. If it is between 7am and 5pm:
   Final Step

2. Outside those hours:
   Final Step