Video Instructions Here
Wait 20 minutes for grill to reach temp
Check breakers and reset if needed - instructions here
If issue persists - Final Step
Wait 20 minutes for grill to reach temp
Check breakers and reset if needed - instructions here
If issue persists - Final Step
Clean and/or replace the release sheets
Clean grill top
Using this video, check gapping
If above steps did not resolve issue and:
Is it between 7am and 5pm
Final Step
Outside those hours and:
Only 1 platen down
Final Step
Two or more platens are down
Final Step
Clean egg ring
Clean grill top
If issue persists - Final Step
Make sure there is nothing underneath the platen
Clean the handle foot and/or the latch - see grill cleaning video on this page
If issue persists and:
Is it between 7am and 5pm
Final Step
Outside those hours and:
Only 1 platen down
Final Step
Two or more platens are down
Final Step
Check 3 phase (big) power cords, are they securely plugged in?
The plugs can be on the floor or back wall behind grill
Ensure the plugs are completely engaged in outlet - picture of plugs on this page
2. Check 50amp Breakers and reset if needed - instructions here
3. If issue persists and:
Is it between 7am and 5pm
Final Step
Outside those hours and:
Only 1 platen down
Final Step
Two or more platens are down
Final Step
3 Phase Plugs
3 Phase Plug Properly Secured
Check interlock plug - picture on this page
Check breakers - instructions here
If issue persists and:
Is it between 7am and 5pm
Final Step
Outside those hours and:
Only 1 platen down
Final Step
Two or more platens are down
Final Step
Interlock Plug
Interlock Plug Properly Secured
If it is between 7am and 5pm:
Final Step
Outside those hours:
Final Step