Click Here

Reseat USB cable plugged into the printer
Follow USB cable that comes out of printer
On the register USB cable is plugs into
Click Manager
Click Manager Options
Click Reboot POS
Register will reboot
Wait 10 minutes for register to boot
If issue still persists
Swap printer with register 1 printer
If printer works
Final Step Also note printer was swapped to register 1
If printer still doesn't work
Between 7am and 7 pm:
Final Step
Outside those hours
Final Step

In receipt paper box there will be a cleaning pad
Open cleaning pad
Insert cleaning pad where paper comes out of printer, exposing about half inch of cleaning pad
Close printer
Pull cleaning pad out of printer (do not open printer)
Open printer
Repeat pulling cleaning pad out of printer 4 to 5 more times
If issue still persists
Swap printer with register 1 printer
Final Step Also note printer was swapped to register 1

Open printer lid
Remove paper
Make sure divider is fully seated
On right side of divider, the bump out notch should be pushing down the grey button on the printer
Make sure button is being pressed with divider
Push red arrow toward top of printer to make sure it is seated
Gently rock divider back and forth to see if it moves
If still moving
Make sure button is being pressed with divider
Push red arrow toward top of printer to make sure it is seated
If still moving
Final Step
If not moving and printer is still printing large
Final Step

Final Step