Is the lid fully seated - picture on this page

If still not dispensing ice:

Final Step

• Remove items off menu for machine by following steps here

Are product bags full and properly seated - picture on this page

Check CO2 line to ensure it is fully engaged - picture on this page

Follow these steps to check CO2 tank

If still no product dispensing and 

• It is between 7am and 5pm:
  Final Step

• Outside those hours
  Final Step

• Remove items off menu for machine by following steps here

Check that the water line is secured on machine  - picture on this page

Ensure that water is turned on for machine by following the instructions here

If above steps did not resolve issue rinse pitcher after each use in dishwashing sink and:

If it is between 7am and 5pm:
Final Step

Outside those hours:
Final Step